Privacy Policy

This Privacy Policy explains how Rollino Casino may handle personal information when players visit the website, create or use an account, contact support, make transactions or use related services. It also explains the choices available to players regarding their information.

Rollino Casino operates under licence OGL/2024/112/0974 issued by the Curaçao Gaming Authority. The site uses SSL encryption and independent RNG auditing by eCOGRA to protect player data and game fairness.

About this Privacy Policy

Rollino Casino respects the privacy of its players and aims to handle personal information responsibly. This policy is written for players in Australia and describes the types of information an online casino site may collect, the reasons for collecting it, how it may be shared and the steps players can take to exercise their privacy choices.

Personal information means information that identifies a person or could reasonably be linked to them. The information handled may depend on how a player uses the website, the services requested, the account activity involved and the checks required before certain services can be provided. Some information is supplied directly by the player, while other information may be created automatically when the website or account is used.

This policy applies to information collected through the Rollino Casino website, account services, customer support communications and related online interactions. It should be read together with the website’s other terms and notices, which may explain account use, payments, gaming services and marketing preferences.

Information that may be collected

The information collected will depend on the player’s relationship with the website. An online casino will typically handle the following categories of information:

Account details, such as a player’s name, date of birth, contact information, login details, account preferences and information provided when an account is opened or updated.
Identity and verification information, which may include copies or details from identity documents, information used to confirm age and identity, and information needed for security, anti-fraud or account checks.
Payment and transaction records, including deposits, withdrawals, payment method details, transaction references, account balances and records of activity connected with the account. Full payment details may be handled by payment providers rather than stored directly by the website.
Gaming and account activity, such as login history, selected services, session information, interactions with account features and communications about account activity.
Device and technical data, such as an IP address, browser type, operating system, device identifiers, language settings, time zone, approximate location information and details about how the website is accessed.
Cookie and similar technology data, including information about visits, preferences, pages viewed, links used and basic website performance or security events.
Communications and support information, including messages, requests, feedback, documents or other information a player provides when contacting support or using website services.

Players should provide information that is accurate, current and complete when requested. If required information is not provided, or if information cannot be verified, some account functions or services may not be available. Players should avoid sending unnecessary sensitive information through ordinary messages and should use the website’s available secure processes where documents or account information are requested.

How information is used and shared

Personal information may be used for purposes connected with operating an online casino website and providing account services. These purposes may include:

Creating, maintaining and administering a player account.
Processing deposits, withdrawals and other account transactions.
Completing identity, age, security, anti-fraud and account verification checks.
Providing customer support, responding to questions and resolving account or transaction issues.
Maintaining website functionality, improving services and understanding general website use.
Protecting the website, players and service providers against unauthorised access, misuse, suspicious activity and other security risks.
Sending service messages, account notices and other communications needed to operate the account.
Sending marketing communications where permitted and where the player has agreed to receive them, subject to available preference and opt-out controls.
Meeting legal, regulatory, tax, accounting, record-keeping and other compliance obligations that apply to the services.

Information may be shared when reasonably needed for these purposes. This may include sharing relevant information with payment providers, identity and verification services, technology providers, hosting providers, security specialists, customer support providers, professional advisers and other service providers that help operate the website. These parties should receive only information relevant to the service they provide and may be required to protect it.

Information may also be disclosed where necessary to protect rights, safety or property, investigate suspected fraud or misuse, respond to a valid request from an authorised body, or comply with a legal obligation. The website does not use or disclose personal information for unrelated purposes unless permitted or required to do so, or where the player has been informed and has given any consent that may be needed.

Some service providers may process information from locations outside Australia. Where this occurs, reasonable steps may be taken to protect the information and support appropriate handling. The availability of particular safeguards may depend on the service and the circumstances of the transfer.

Cookies, security, retention and your choices

Cookies and similar technologies

Rollino Casino may use cookies and similar technologies to keep the website working, remember preferences, support account and security functions, measure website performance and understand how visitors use the site. Some cookies may be placed by service providers that support website features. Cookies can generally be managed, restricted or removed through the settings of the browser or device being used. Disabling certain cookies may affect website features, account functions or the way pages operate.

Security and storage

Reasonable technical and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure transmission, monitoring, authentication and limiting information access to people or providers who need it for their work. No online system or method of transmission can be guaranteed to be completely secure, so players should also protect their passwords, devices and account access.

Information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Closing an account does not necessarily result in the immediate deletion of all records. Some account, identity, payment, transaction, security or communications records must be kept for a period required by law, to meet compliance duties, resolve disputes, prevent misuse or maintain accurate business records. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Exercising your data rights

Players may contact support@rollinocasino.best to request access to personal information held about them, correction of inaccurate or incomplete information, or deletion of their data where deletion is available. Players may also use this address to withdraw consent to marketing communications. Withdrawing marketing consent will not necessarily affect service messages or other communications required to operate an account.

A request should include enough information to identify the relevant account and clearly explain what is being requested. For security, additional information may be needed to confirm the identity of the person making the request. Requests will be considered in accordance with applicable requirements. Deletion or restriction may not be possible where information must be retained for legal, security, fraud prevention, dispute resolution or other legitimate purposes. If marketing preferences are changed, it may take a reasonable period for the change to apply across all communications.

Updates to this policy

This Privacy Policy may be updated when website features, information practices, security measures or legal requirements change. The latest version will be made available on the website. Players should review this page from time to time so they understand how information may be handled. Where an update is significant, additional notice may be provided through an appropriate website or account communication.